Frequently Asked Questions
Q: What is SM Chinese (Simplified Chinese)?
Q: What is TR Chinese (Traditional Chinese)?
Q: What are premium business cards?
Q: What are regular business cards?
Q: What are budget business cards?
Q: What is standard delivery?
Q: What is express delivery?
Q: How long will it take to process my translation/DTP (layout & typesetting)?
Q: When do I have to pay for my translation/DTP (layout & typesetting)?
Q: Can I pay any way other than by credit card?
Q: Is there a minimum translation volume?
Q: Is there a minimum DTP (layout & typesetting) volume?
Q: What do I do if I have a large-volume project?
Q: Are there discounts for large volumes?
Q: What is the minimum deadline?
Q: What do I do if I need a shorter deadline?
Q: Does the rate depend on the document format?
Q: Can you invoice me in my currency?
Q: Why isn't the number of words on the invoice the same as the word count for the translated document?
Q: Do I need an Asian operating system or Asian fonts to work with oriental translations?
Q: Do I need an Asian operating system or Asian fonts to work with oriental DTP output?
Q: Do I need an Asian operating system or Asian fonts to create an oriental website?
Q: What is an EPS outlined file?

Did you find your question and answer? If not, please do not hesitate to contact us for further information.
  FAQ Answers
Q: What is SM Chinese (Simplified Chinese)?
A: SM Chinese means simplified Chinese, which is the script of Mandarin used in mainland China and also in Singapore.
Q: What is TR Chinese (Traditional Chinese)?
A: TR Chinese means traditional Chinese, which is the script of Mandarin used in Taiwan, and also Cantonese in Hong Kong and Macao.
Q: What are premium business cards?
A: A professional translation of your business card into the local language of your destination, typesetting of both sides with identical formatting in the two languages, full colour process printing on 400 gsm silk art board.
Q: What are regular business cards?
A: A professional translation of your business card into the local language of your destination, typesetting of both sides with identical formatting in the two languages, full colour digital printing on 300 gsm silk art board.
Q: What are budget business cards?
A: A professional translation of your business card into the local language of your destination, the target language and the original English are typeset together on the same side (the other side is blank), full colour digital printing on 300 gsm silk art board.
Q: What is standard delivery?
A: For budget business cards: 1st class postal delivery by Royal Mail UK to worldwide destination.
Q: What is express delivery?
A: For premium & regular business cards: Special Delivery by Royal Mail UK, including insurance & signed-for services. Normally delivered next day for UK & Ireland, within 2-5 working days for Europe, and within 5-12 working days outside Europe.
Q: How long will it take to process my translation/DTP (layout & typesetting)?
A: For translation: documents will normally be translated at a rate of approximately 2,000 words per day. With this service, a 10,000-word document takes one week to be translated. The minimum deadline is normally 48 hours. If you require a shorter deadline a project team can be set up with two or more translators working in parallel under a project manager. The project manager co-ordinates the translators and compiles a shared glossary to ensure consistency in the translation. The minimum deadline for this service is 24 hours (subject to a rush-job supplement).
A: For DTP: typesetting and layout are very dependent upon the character of the materials involved, and delivery is normally made by agreement after inspection of samples. The minimum deadline is normally 48 hours, but if necessary we can usually meet a deadline of 24 hours (subject to a rush-job supplement).
Q: When do I have to pay for my translation/DTP (layout & typesetting)?
A: In general payment must be made on final delivery/receipt, but companies within the UK will normally be offered terms of 30 days credit. We accept card payment, using major credit cards, via the PayPal secure server, and UK customers can also pay by cheque.
Q: Can I pay any way other than by credit card?
A: For UK customers: YES. We accept cheques by post, and other payment methods can be arranged on request. Please contact us for more details.
A: For customers outside the UK: In general NO. Once we have worked together satisfactorily for some time, however, we will be happy to discuss other forms of payment with you.
Q: Is there a minimum translation volume?
A: There is no minimum translation volume. However, a minimum charge equivalent to 300 words is made to cover the cost of the translation process.
Q: Is there a minimum DTP (layout & typesetting) volume?
A: There is no minimum DTP (layout & typesetting) volume. However, a minimum charge is made to cover the cost of the work process & job handling.
Q: What do I do if I have a large-volume project?
A: Consult with us ASAP. There may be discounts for large-volume projects. If appropriate, a project team will be set up with two or more translators/dtp operators working in parallel under a project manager. The project manager co-ordinates the translators/DTP operators and compiles a shared glossary to ensure consistency in the translation/layout. E.g. a 100,000-word project can be done in one month using the personalized project service. Use our quick quote form to advise us of your requirements regarding the number of words, job details and your deadline, and we will respond promptly to suggest how the project should be structured.
Q: Are there discounts for large volumes?
A: There may be discounts for large-volume projects. Please use our quick quote form and inform us of your requirements regarding the number of words, job details and your deadline.
Q: What is the minimum deadline?
A: The normal minimum deadline is 48 hours. Lotus Graphics & Translations guarantees to meet the deadlines set for each project.
Q: What do I do if I need for a shorter deadline?
A: Consult with us ASAP. We can often rearrange our existing work to meet tighter deadlines, for example 24 hours. In such a case a rush-job supplement would normally be payable.
Q: Does the rate depend on the document format?
A: Certain types of document, such as QuarkXpress, FLASH, HTML or XML may carry a surcharge due to the need for them to be processed by specialized users. We will let you know if this applies to you: please specify your job details on our quick quote form.
Q: Can you invoice me in my currency?
A: All invoices are issued in UK Sterling. We can, however, include the prevailing exchange rate for US dollars or Euros.
Q: Why isn't the number of words on the invoice the same as the word count for the translated document?
A: Lotus Graphics & Translations invoices for the number of source words in the original. The number of words may change slightly from one language to another. The number of words required to convey a given text in Anglo-Saxon languages (English, German, etc.) is usually less than in Romance languages (Spanish, French, Italian). The number of words required in oriental languages is quite variable.
Q: Do I need an Asian operating system or Asian fonts to work with oriental translations?
A: In principle, YES, but in practice you will probably find it adequate to use a recent PC or Mac system which supports WorldScript, together with system fonts for your target languages.
Q: Do I need an Asian operating system or Asian fonts to work with oriental DTP output?
A: NO. We supply all DTP jobs as EPS outlined files or in PDF file format. All texts in these files are in vector format, a graphic representation which does not require Asian fonts for viewing or printing.
Q: Do I need an Asian operating system or Asian fonts to create an oriental website?
A: In principle, YES, but in practice you may find it adequate to use a recent PC or Mac system which supports WorldScript, together with system fonts for your target languages. You will also need an up-to-date browser, with preferences set accordingly (consult your browser's documentation for further information).
Q: What is an EPS outlined file?
A: A vector-based Encrypted PostScript file, such as a graphical representation of text, which removes the requirement for access to the fonts and other infrastructure used in the creation of the text, thus allowing independent viewing or printing, whichever operating systems is in use and irrespective of the available fonts.
Did you find your question and answer? If not, please do not hesitate to contact us for further information.
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